Privacy Policy

MYHOUSING Co., Ltd. (株式会社マイハウジング, “we” or “us”) treats the personal information you share with us when looking for a home or asking about real estate with care. Whether you live in Japan or are contacting us from overseas, we handle your information as set out below, in line with Japan’s Act on the Protection of Personal Information (“APPI”) and related laws and guidelines.

This English version is a reference translation. If it differs from the Japanese version, the Japanese version prevails.

1. About us

  • Name: MYHOUSING Co., Ltd. (株式会社マイハウジング)
  • Representative Director: 馬 鴻鈴 (Ma Hongling)
  • Address: Welshan Ikebukuro 605 (ウェルシャン池袋605), 1-17-3 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013, Japan
  • Real estate brokerage license: Tokyo Governor (1) No. 112249 (東京都知事（1）第112249号)

2. Information we collect

We collect the following information by lawful and fair means:

  • Name, date of birth, gender, nationality, address, phone number, email address, and LINE / WeChat account details
  • Details on identity documents such as your residence card, passport or driver’s license
  • Employer or school, employment or enrollment status, income, savings and other details needed for tenant screening or loan screening
  • Details of your emergency contact or joint guarantor (which you provide after obtaining their consent)
  • Move-in date, housing preferences, arrival date and flight number, and other details needed to find a home or arrange airport pickup
  • What you ask us and records of our communication
  • Access data such as cookies, IP address and browsing history (see “8. Cookies and analytics”)
  • Your name, email address and password (stored encrypted) when you register as a member, your saved properties and your takken study records

3. How we use it

We use personal information only for the purposes below. If we need to use it for any other purpose, we will ask for your consent first, unless the law permits otherwise.

  1. Introducing rental and sale properties, viewings (including online viewings), brokerage and contract procedures
  2. Managing properties under our management (tenant support, renewals, move-outs, arranging repairs, etc.)
  3. Submitting tenant screening applications to guarantor companies, management companies and landlords, and helping you through the process
  4. Supporting tenant screening for people living overseas
  5. Guiding you through home loans, property insurance, utilities, moving and similar procedures
  6. Arranging airport pickup and other arrival support
  7. Answering your questions and contacting you (phone, email, LINE, WeChat, etc.)
  8. Sending property information, notices and newsletters (you can unsubscribe at any time)
  9. Keeping records required by the Real Estate Brokerage Act and other laws
  10. Statistics and analysis to improve our services (in a form that does not identify you)
  11. Providing member services (saving favourites, saving and syncing study records across devices, and pre-filling enquiry forms)

4. Sharing with third parties

We do not share personal information with third parties without your consent, except:

  • When required by law
  • When necessary to protect a person’s life, body or property and it is difficult to obtain your consent
  • When especially necessary for public health or the healthy upbringing of children and it is difficult to obtain your consent
  • When we need to cooperate with national or local government bodies carrying out duties prescribed by law
  • In other cases permitted by Article 27 of the APPI

During your home search and contract, we share only the information needed, with your consent, with:

  • Rent guarantor companies
  • Landlords (owners), management companies and other brokers
  • The other party to a sale (seller or buyer) and financial institutions
  • Property and small-amount short-term insurers
  • Electricity, gas, water and internet providers, moving companies, and airport pickup providers
  • The Real Estate Information Network System (REINS), when registration is required under a sale brokerage agreement
  • Judicial scriveners, tax accountants, administrative scriveners and other professionals (at your request)

When we outsource part of our work (APPI Article 27(5)(i)), we choose contractors carefully and supervise them as necessary. This is not treated as sharing with a third party.

5. Transfers to third parties in other countries

When we help customers living overseas, including with overseas tenant screening, we may provide personal information to third parties in other countries. In that case, under Article 28 of the APPI, we do one of the following:

  • Before the transfer, tell you the name of the country, that country’s personal information protection system, and the measures the recipient takes, and obtain your consent
  • Where the recipient has a system in place to continuously take protective measures equivalent to ours, check regularly that those measures are carried out, and give you related information on request
  • Transfer to a recipient in a country recognized by the Personal Information Protection Commission as having an equivalent level of protection (the EU and the UK)

Information exchanged between us and you yourself (as an overseas customer) is not “sharing with a third party” in this sense.

6. Security measures

To prevent leaks, loss or damage of personal information, we take the following measures:

  • Policy and rules: We have set this policy and internal rules for each stage: collection, use, storage, provision and deletion.
  • Organizational measures: We appoint a person in charge, check how information is handled, and have a system for reporting and responding to any leak.
  • Personnel measures: We train our staff on handling personal information and have them sign confidentiality pledges.
  • Physical measures: We keep documents in lockable storage and control the removal of devices and documents.
  • Technical measures: We manage access rights and passwords, use anti-virus protection, and encrypt communications (SSL/TLS).
  • Understanding the external environment: We use external services such as LINE (LY Corporation), WeChat (Tencent group) and Google for communication and business. These services may process information on servers outside Japan (for example in China, Singapore, the United States or South Korea). We take the necessary security measures with an understanding of each country’s personal information protection system. Please see each provider’s privacy policy for how they handle data.

7. Retention and deletion

We keep personal information only as long as needed to fulfil the purposes of use and meet legal retention requirements, then delete or dispose of it appropriately. Records that the Real Estate Brokerage Act requires us to keep are kept for the legally required period.If a member closes their account from My Page, their member information, favourites and study records are deleted immediately (except information we must keep by law).

8. Cookies and analytics

This website may use cookies and similar technologies to make the site easier to use and to understand how it is visited. We may also use analytics tools such as Google Analytics, which use cookies to collect access data in a form that does not identify you.

  • You can disable cookies in your browser settings, though some features may stop working.
  • You can stop Google Analytics collection with Google’s “Google Analytics Opt-out Browser Add-on”.
  • Where a third party is expected to obtain cookie data or similar (personally referable information) as personal data, we carry out the checks required by Article 31 of the APPI.

9. Requests for disclosure, correction or suspension of use

You (or your agent) may make the following requests about personal data we hold:

  • Notification of the purpose of use
  • Disclosure (including records of provision to third parties; electronic copies available on request)
  • Correction, addition or deletion
  • Suspension of use, erasure, or stopping provision to third parties

How to make a request

  1. Contact us by email or phone at “11. Contact” below.
  2. We verify your identity (and, for an agent, their authority) by our designated method.
  3. We respond without delay and let you know the outcome.

There is no fee. If the law does not allow us to meet your request, we will explain why.

10. Unsubscribing from newsletters, LINE and WeChat

You can stop property information and notices at any time by following the instructions in the email, blocking us on LINE or WeChat, or contacting us below.

11. Contact

For questions, consultations or complaints about how we handle personal information, please contact us. We respond in Japanese, Chinese and English.

  • MYHOUSING Co., Ltd. — Personal Information Desk
  • Welshan Ikebukuro 605 (ウェルシャン池袋605), 1-17-3 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013, Japan
  • Phone: 03-6812-1501 (from overseas: +81-3-6812-1501)
  • Email: info@myhousing.jp
  • Hours: 10:00–19:00 Japan time (closed Wednesdays and Sundays)

12. Changes to this policy

We may revise this policy to reflect changes in law or in our business. We will announce important changes on this website, and the revised policy takes effect when it is posted here.

13. Language

The Japanese version of this policy is the official version. The Chinese and English versions are reference translations; if they differ, the Japanese version prevails.

Enacted: November 1, 2026

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